Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within one month of your purchase date please let us know and we credit back the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Match Guarantee has the following restrictions:
- Promotions such as rebates and buy one, get one free offers are not eligible
- We cannot price match items that are out of stock.
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the item you have purchased
- The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges
- Price Matches Do Not Apply For Exchange Orders
Product Quality Guarantee
At Instant Outdoor Luxury we strive to offer only the highest quality products on the market and to work with customers to ensure complete satisfaction.
All items come with a manufacturer's warranty and specific warranty details for an item are available on each product page.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.
If your item(s) do arrive damaged, please send photos to
firstname.lastname@example.org and we will process an immediate replacement or refund (usually within 1 business day).
When Will My Order Arrive?
Please allow 5-10 days for delivery. Want to delay delivery for a later date? No problem! Just contact us.
Due to the effects of COVID-19, shipping times may vary. Please contact us (live chat, call, or email) about availability.